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76 result(s), displaying 25 to 36
Retail electricity prices review - Determination of default market offer prices
Type
Reviews
Status
Historical
Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current
Compliance procedures and guidelines
Version 6 of the compliance procedures and guidelines that apply to energy businesses in jurisdictions that have adopted the National Energy Retail Law.
Type
Guidelines
Status
Current
Performance reporting procedures and guidelines (retail law) 2019
The Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance.
Type
Guidelines
Status
Current
Access to dispute resolution services for exempt customers consultation - June 2017
Type
Reviews
Status
Historical
Stakeholder engagement framework review 2016-17
We've undertaken a review on how we approach stakeholder engagement.
Type
Reviews
Status
Current