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19 result(s), displaying 1 to 12

Compliance procedures and guidelines - 2024 update

We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Guidelines
Open
Effective date
Date initiated
Distribution
Retail
ACT
NSW
QLD
SA
TAS

Retailer authorisation guideline (revoked) - July 2011

Guidelines
Historical
Effective date
Date initiated
Retail
NSW
ACT
SA
TAS

Price comparator website

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Retail pricing information guideline - January 2012

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
VIC
SA
TAS

Minimum Disconnection Amount - July 2012

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Minor amendments to the AER Retail Guidelines - June 2012

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Electricity bill benchmarks for residential customers 2011

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
ACT
SA
TAS

Retail pricing information guideline - September 2011

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
VIC
SA
TAS

Guidance on AER approval of customer hardship policies (revoked)

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Retail Exempt Selling Guideline (revoked) - December 2011

Guidelines
Historical
Effective date
Date initiated
Retail
NSW
ACT
SA
TAS

Retail market performance reporting procedures and guidelines - July 2011

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
VIC
SA
TAS

Compliance procedures and guidelines and Statement of approach - July 2011

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
VIC
SA
TAS