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350 result(s), displaying 13 to 24

Customer hardship policy guideline

Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Compliance procedures and guidelines

Version 6 of the compliance procedures and guidelines that apply to energy businesses in jurisdictions that have adopted the National Energy Retail Law.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Performance reporting procedures and guidelines (retail law) 2019

The Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Benefit change notice guidelines

Guidelines
Current
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Retail pricing information guidelines

Guidelines
Current
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Customer price information review

Reviews
Current
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Retail exempt selling guideline (Revoked) - March 2018

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Electricity and gas bill benchmarks for residential customers 2017

Guidelines
Current
Effective date
Date initiated
Retail
QLD
NSW
ACT
VIC
SA
TAS
NT

Access to dispute resolution services for exempt customers consultation - June 2017

Reviews
Historical
Effective date
Date initiated
Consumer matters
Distribution
Retail
QLD
NSW
ACT
VIC
SA
TAS

Stakeholder engagement framework review 2016-17

We've undertaken a review on how we approach stakeholder engagement.
Reviews
Current
Effective date
Date initiated
Consumer matters
Corporate
Distribution
Retail
Transmission
Wholesale
ACT
NSW
NT
QLD
SA
TAS
VIC
WA

Compliance procedures and guidelines - June 2017

Guidelines
Historical
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Minimum disconnection amount

Guidelines
Current
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS