The following conditions apply to registrable exemption class R5.

Condition 1 - Obligation to supply

1. An exempt person cannot refuse to sell energy to a customer who meets the criteria for this exemption class, except in accordance with relevant disconnection provisions.

2. Subject to condition 10, an exempt person can refuse to sell energy to an exempt customer where:

a. the outstanding amounts are owed under the exempt customer's ongoing energy account

b. the exempt customer's premises have been disconnected by the exempt person for a reason other than the failure to pay a bill and the exempt customer has not within 10 business days of disconnection rectified the matter that gave rise to the disconnection. The exempt person must reconnect the premises and offer to sell energy once the matter is rectified.

Condition 2 - Information provision

NOT APPLICABLE

Condition 3 - Billing and payment arrangements

NOT APPLICABLE

Condition 4 - Estimation as basis for bills

NOT APPLICABLE

Condition 5 - Pay-by date

NOT APPLICABLE

Condition 6 - Receipts

NOT APPLICABLE

Condition 7 - Pricing

NOT APPLICABLE

Condition 8 - Undercharging and overcharging

NOT APPLICABLE

Condition 9 - Payment difficulties and disconnection or de-energisation

NOT APPLICABLE

Condition 10 - When disconnection or de-energisation is prohibited

NOT APPLICABLE

Condition 11 - Reconnection or re-energisation

1. Where an exempt person has arranged for the disconnection of an exempt customer’s premises and the exempt customer has within 10 business days of the disconnection:

a. if relevant, rectified the matter that led to the disconnection, and

b. made a request for reconnection, and

c. paid any charge for reconnection,

the exempt person must reconnect the premises (or, where required, arrange with the network operator to reconnect the premises) as soon as practicable, and no later than two days from when the request was made.

Condition 12 - Concessions and rebates

NOT APPLICABLE

Condition 13 - Choice of retailer

1. Where an exempt customer is eligible under state or territory legislation to purchase energy from a retailer of their choice, the exempt person must not do anything to discourage or prevent them from exercising this choice, whether by:

a. requiring the exempt customer to waive their ability to choose a retailer;

b. unreasonably hindering their efforts to find another retailer; or

c. unreasonably hindering any metering or network changes required to enable choice of retailer.

Condition 14 - Contact details

NOT APPLICABLE

Condition 15 - Dispute resolution

NOT APPLICABLE

Condition 16 - Life support customers

NOT APPLICABLE

Condition 17 - Continuity of supply

1. An exempt person must notify the exempt customers and the AER immediately if they are (or expect to be) disconnected, or there is any likelihood that they will be unable to continue selling energy.

Condition 18 - Termination of energy supply agreement

NOT APPLICABLE

Condition 19 - Maintaining records

NOT APPLICABLE