View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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AusNet Services’ cost pass through application – January 2026 bushfires

AusNet submitted a cost pass through application to recover costs incurred due to the January 2026 bushfires in Victoria. Submissions close 9 July 2026.
Cost pass throughs
Open
Effective date
Commencement date
Accepting submissions
Distribution
VIC

Australian Gas Networks (Victoria and Albury) - Access arrangement 2028–33

Gas access arrangement for Australian Gas Networks (Victoria and Albury) for the 2028–33 regulatory control period
Access arrangements
Open
Effective date
Commencement date
Accepting submissions
Distribution
VIC

Multinet Gas Networks - Access arrangement 2028–33

Gas access arrangement for Multinet Gas for the 2028–33 regulatory control period
Access arrangements
Open
Effective date
Commencement date
Accepting submissions
Distribution
VIC
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Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint