Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

Consultation opens on the Capital Expenditure Incentive Guideline amendments

Have your say about changes to the Capital Expenditure Incentive Guideline. Submissions close 21 March 2025.
Communications

AER releases Customer engagement toolkit to address vulnerability

We have published a toolkit that provides practical assistance to consumer-facing energy businesses wishing to identify and address vulnerability early.
Communications

AER reports on latest compliance and enforcement activities

Over the last six months, the AER’s compliance and enforcement outcomes included more than $37 million in court ordered and infringement notice penalties.
Communications

Origin subsidiaries penalised $12 million for breaching life support obligations

The Federal Court has ordered Origin Energy pay penalties of $12 million for breaches of its life support obligations under the National Energy Retail Rules.
News releases

2024 Values of Customer Reliability now available

The 2024 Values of Customer Reliability, a key input into investment decisions related to electricity system reliability, have been updated and released.
Communications

Minor amendments to AER Compulsory Notice Guidelines

We have updated the Guidelines to reflect amendments required under the Statutes Amendment (National Energy Laws) (Wholesale Market Monitoring) Act 2024.
Communications

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